This is a translation for convenience. The Russian version at tetalink.com/terms is legally binding.
In brief
- TetaLink is software for running EMDR sessions online. It is not a medical service and not a replacement for psychotherapy.
- The Therapist subscription is ₽2,000 per month and Autopilot is ₽1,000 per month. Payment is by card through ZenPayments and renews automatically every month.
- You can cancel auto-renewal in your account in one click. The period you have paid for stays active to its end.
- Voice tokens: 1 token = ₽1, and they do not expire.
- Refunds are handled on request at hello@tetalink.com.
1. Parties and subject matter
1.1. This agreement is a public offer (Article 437 of the Civil Code of the Russian Federation) from the operator of the TetaLink service: sole proprietor Maksim Alekseevich Saprygin, TIN 220912735917, OGRNIP 316312300109293, address: 309590, Belgorod Region, Chernyansky District, Olshanka village, Tsentralnaya St., 45 (the “Operator”), to any person who registers in or uses the service (the “User”).
1.2. The TetaLink service is the web application at app.tetalink.com and the website tetalink.com. It allows a therapist to run EMDR sessions with a client by video, and a User to do self-guided sessions with a voice guide (“Autopilot”).
1.3. Registering in the service or paying for a subscription means full acceptance of these terms.
2. The service is not a medical service
2.1. TetaLink is software. The Operator does not provide medical or psychotherapeutic services, does not make diagnoses and does not prescribe treatment.
2.2. The therapist who uses the service is responsible for conducting sessions with a client, for choosing the method and for complying with professional ethics.
2.3. Self-guided mode is intended for mild to moderate distress. The User must not use it with PTSD, dissociation, epilepsy, psychosis, pregnancy without their doctor's approval, or suicidal thoughts. If their condition worsens, the User stops the session and seeks help by calling their local emergency number (112 in Europe, 911 in the US).
2.4. The AI assistant and the voice guide follow a set protocol and may make mistakes. Their responses are not the advice of a professional.
3. Registration and account
3.1. To pay for a plan, the User registers with an email address. A therapist's client does not need to register to take part in a session — they join the room with a code.
3.2. The User is responsible for keeping their password safe and for actions taken in their account.
3.3. The User must be at least 18 years old. A minor client may take part in a therapist's session only with the consent of a legal guardian; the therapist obtains this consent.
4. Plans and payment
| Plan | Price | What is included |
|---|---|---|
| Therapist | ₽2,000 per month | Unlimited sessions with clients, the autopilot for your own use |
| Autopilot | ₽1,000 per month | Self-guided 8-phase sessions; 1-day trial |
| Voice tokens | 1 token = ₽1 | Neural voice for personalized phrases, ≈ 6 tokens per 1,000 characters |
4.1. Payment is made by bank card through the ZenPayments payment service, in Russian rubles. Card details are entered on the payment service's side; the Operator does not receive or store them.
4.2. A subscription is paid monthly and renews automatically: at the end of the paid period the card is charged for the next month. By signing up for a subscription, the User agrees to these charges.
4.3. The Operator may change prices by notifying the User by email at least 14 days in advance. The new price applies from the next period; the paid period is not recalculated.
5. Cancelling a subscription
5.1. Auto-renewal can be turned off in your account with a single button, at any time, without contacting support.
5.2. After cancellation, access remains until the end of the paid period. No further charge is made.
6. Voice tokens
6.1. Tokens are bought with a one-off payment and spent on voicing personalized phrases with the neural voice. Standard protocol phrases are voiced free of charge.
6.2. Tokens do not expire: an unspent balance stays on the account, including after a subscription ends.
6.3. If there are no tokens, the service uses the free browser voice.
7. Refunds
7.1. To get money back for a subscription or unspent tokens, the User writes to hello@tetalink.com from the email address the account is registered to.
7.2. The Operator reviews the request within 10 business days. The refund is made to the card used for payment, in the manner provided by the Russian Federation Law “On Consumer Rights Protection”.
8. Rules of use
The User may not:
- use the service for actions that violate the law or the rights of third parties;
- record a session without the other participant's consent;
- try to gain access to other people's accounts and data, or disrupt the operation of the service;
- resell access to an account.
In the event of a violation, the Operator may suspend access after notifying the User by email.
9. Liability
9.1. The service is provided “as is”. The Operator strives to keep it running without interruption but is not liable for outages caused by the quality of participants' internet connections or by the operation of browsers and third-party services.
9.2. The Operator is not liable for the results of sessions or for decisions the User makes based on their use of the service.
10. Personal data
The processing of personal data is described in the Privacy Policy.
11. Changes to the agreement and contacts
11.1. The Operator may change the agreement by publishing a new version on this page. For material changes, the User receives an email at least 14 days in advance.
11.2. Disputes are resolved by negotiation and, failing agreement, in court under the laws of the Russian Federation.
11.3. Contact the Operator at hello@tetalink.com. Details: sole proprietor Maksim Alekseevich Saprygin, TIN 220912735917, OGRNIP 316312300109293, address: 309590, Belgorod Region, Chernyansky District, Olshanka village, Tsentralnaya St., 45; settlement account 40802810442000031437 at the Volgo-Vyatsky Bank of PJSC Sberbank, Nizhny Novgorod, correspondent account 30101810900000000603, BIC 042202603.